FAQ

Yes, if you arrange collection of your parcel via our Customer Service Team. Should you return via a different courier, the cost will not be reimbursed and we suggest you obtain a tracking number for security purposes.

Our Customer Service Team will send you an email to let you know when your returned item/s have been successfully delivered to us.

For online purchases returned to our distribution centre, please allow for 7 working days for your refund to appear in your account from the date the return arrived back to us. If returning to a store the refund should appear within 2-3 hours of the refund transaction.

We always aim for making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us or call us and we’ll take you through the process. For more details, please visit Terms & Conditions

If an item arrives damaged or faulty then please contact our Customer Service Team to discuss your return options. Alternatively, you can bring in the faulty item to one of our stores. If the item is deemed faulty by our store team, it may be sent to a supplier for assessment before a refund or exchange is offered.

No. You can however, return your items to your local store. Find a store

If you have received the wrong item, then please contact our Customer Service Team who will be happy to assist you in getting this issue resolved.